Since the Green Deal Home Improvement Fund closed we’ve been busy behind the scenes. This blog provides an update of our activity.
Payments to GDHIF applicants
GDHIF has been extremely popular with over 21, 000 applications to the scheme when it closed in July. Some payments are taking a little longer than we would like due to the sheer volume of payments being processed, extra checks being carried out and because in some cases customers have not submitted the necessary paperwork.
Voucher payment claims should now take up to 30 working days provided we have all the requested information and no unresolved issues arise. As we work to validate claims and make payments as quickly as possible, we expect this time period will reduce. At the end of July, £2.3 million had already been paid to customers.
Installers can help a smooth payment process by ensuring the paperwork they provide customers with is accurate and complete, particularly the claim of conformity which has caused some delays in processing payments. You may wish to review the guidance note on the correct format of Claims of Conformity sent to Green Deal participants, in order to avoid payments being delayed and/or rejected.
Our administrator will be sending email updates to applicants when their payments have been processed and it would be helpful if applicants could please minimise calls to the helpline as this diverts resources from processing.
We’re aware of public speculation about the validity of some applications, so in addition to standard checks to ensure applications meet the scheme terms and conditions, we have been carrying out extra checks where appropriate.
Our analysis so far shows the majority do meet the eligibility criteria and have been submitted by households who want to improve the energy efficiency of their homes.
GDHIF customers have six months to redeem their vouchers, so to help us understand what people intend to do we commissioned a telephone survey of 1000 applicants. Answers from 300 respondents provide some reassurance that only 1% of respondents said they were no longer planning to carry out the work and secondly that 30% had already completed or booked a start date for the work.
The best way to keep up to date with voucher redemption rates is through our monthly Green Deal and ECO statistics. We featured a snapshot from the latest release in our blog and the next report will be released Tuesday 23rd September 2014.
Green Deal Supply Chain
There is a pipeline of work for installers and providers to carry out over the coming months and the Green Deal Supply chain has been growing to meet demand from households wanting to make their homes more energy efficient.
The latest numbers of Green Deal Participants as of the end of July 2014 are:
• 4,219 individuals registered to carry out assessments
• 156 authorised Green Deal providers (up from 125 at the end of January 2014)
• 2,735 organisations to make installations under Green Deal
Further to this the Green Deal Finance Company announced last week that there are five new Green Deal Providers about to be cleared to offer Green Deal plans and 17 more are actively progressing applications.
For the most up to date list of Green Deal Participants visit the Green Deal ORB website.
We’re going to work with key industry and consumer groups to help inform the development of a future scheme. It’s important to note that further funding is available for energy efficiency next year and the year after.
People interested in improving the energy efficiency of their homes can register their interest in a future scheme by emailing email@example.com.